IT Executive

Overview

Position: IT Assistant
Department: Information Technology
Location: Okhla Phase-2
Reporting To: IT Manager / Head – IT

Key Responsibilities:

• Hardware Support
• Installation, configuration, and maintenance of desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot and resolve issues related to hardware failures and malfunctions.
• Maintain inventory of IT assets and ensure timely repair/replacement.
• Networking Support
• Provide first-level support for LAN/WAN, Wi-Fi, and Internet connectivity issues.
• Assist in the installation and configuration of network devices (routers, switches, firewalls, access points).
• Monitor network performance and escalate issues if required.
• Ensure proper cabling, patching, and structured network setup in offices/centers.
• Software Support
• Install, configure, and update operating systems, antivirus, MS Office, and other required applications.
• Troubleshoot software-related issues and coordinate with vendors if needed.
• Provide support for email (Outlook/Google Workspace) and business applications.
• Assist users with password resets, account setups, and access management.
• User Support & Helpdesk
• Act as the first point of contact for IT support queries (via phone, email, or ticketing system).
• Provide remote and on-site troubleshooting for employees.
• Document issues and resolutions for future reference (knowledge base).
• Other Responsibilities
• Assist in IT asset tracking, audits, and documentation.
• Ensure adherence to IT policies, security standards, and data backup procedures.
• Coordinate with vendors and service providers for IT maintenance.
• Support new employee onboarding (system setup, email ID creation, etc.).

Skills & Qualifications:

• Graduate / Diploma in IT, Computer Science, or related field.
• 1–3 years of experience in IT support (hardware, networking, and software).
• Knowledge of Windows OS, Linux basics, MS Office, and Google Workspace.
• Basic understanding of TCP/IP, DHCP, DNS, and network troubleshooting.
• Strong problem-solving skills and ability to work under pressure.
• Good communication and interpersonal skills.

Preferred Certifications (Not Mandatory):

• CompTIA A+ / Network+
• Microsoft Certified: Modern Desktop Administrator / Azure Fundamentals
• Cisco CCNA (basic level networking).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person