IT Helpdesk Coordinator

Work Location: Kandanchavadi, Chennai

Experience: 2+ Years Relevant Experience
Notice Period: Immediate Joiner – Female Candidate

Job Description:

• Prepare daily attendance for all site and mail to corporate office.

• Prepare DCR (Daily Call Report) for all site and mail to corporate office.

• Engineer shift roster has to make based on call / project requirement and engineer training.

• Assign floor to engineers.

• Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.

• Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).

• Provide technical support to engineers.

• Daily Repeat call report to be prepare.

• Daily more than one hour call report to be prepare.

• Project planning and follow up until complete.

• Prepare monthly consolidated report.

• Prepare monthly review meeting PPT.

• Asset inventories have to maintain.

Knowledge, Skills and Abilities Required:

• MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).

• People management.