IT Manager

Overview

IT Administrator – Linux & Windows (Manager / Assistant Manager)

Location:

[Insert Location – e.g., Delhi NCR / Karol Bagh / Multi-site]
Department: IT & Infrastructure
Industry: BPO / Contact Center
Employment Type: Full-time

Position Overview:

We are seeking a highly skilled and experienced IT Administrator (Manager or Assistant Manager) with a strong background in Linux and Windows server administration, specifically within a BPO or Contact Center environment. The ideal candidate will have hands-on experience with dialers like Exotel (Drishti), C-Zentrix, or similar systems, and must be capable of troubleshooting complex IT issues, handling high-pressure situations, and managing transition projects such as cloud migration and multi-location IT infrastructure setup.

Key Responsibilities:

Infrastructure & Systems:

• Administer, manage, and monitor Linux (Ubuntu/CentOS/RHEL) and Windows Servers (2012/2016/2019).
• Set up and manage multi-location server networks, VPNs, and data synchronization across branches.
• Plan and lead cloud transition (AWS, Azure, or equivalent), including hybrid environments if needed.

Dialer & Voice Infrastructure:

• Install, configure, and support dialer systems like Exotel (Drishti), C-Zentrix, Ameyo, etc.
• Troubleshoot dialer issues, call drops, SIP trunking, and agent login problems in real time.
• Ensure high uptime and QoS for voice systems.

IT Strategy & Transition:

• Lead IT transition strategy including cloud migration, centralized monitoring, disaster recovery, and scalability for future growth.
• Evaluate and implement technologies for remote work, call routing, virtual desktops, etc.

Support & Maintenance:

• Manage incident response, root cause analysis, and preventive maintenance for hardware and software.
• Ensure data backups, DR plans, patch management, and security audits are implemented.

Team & Vendor Management:

• Guide and mentor IT support staff or junior admins.
• Liaise with vendors for AMC, software licenses, dialer issues, internet failovers, etc.

Required Skills & Experience:

• 5+ years of experience in IT Admin/Manager roles, with at least 2–3 years in BPO/Contact Center setups.
• Strong working knowledge of Linux and Windows OS, Active Directory, DNS, DHCP, File Servers.
• Proven experience with dialers like Exotel, Drishti, Ameyo, or C-Zentrix is mandatory.
• Hands-on experience with cloud platforms (AWS/Azure/GCP) and hybrid setups is highly preferred.
• Experience setting up and supporting multi-location or branch-level IT infrastructure.
• Strong troubleshooting abilities, especially in stressful or critical downtime situations.
• Understanding of network security, firewalls (e.g., Fortinet, SonicWall), switches, and routers.

Job Type: Full-time

Pay: ₹30,000.00 - ₹100,000.00 per month

Shift:

• Morning shift

Work Location: In person