IT Manager (L1)

Pashupati Capital Services (PCS) is a registered stockbroker with NSE and BSE.

We are looking for an energetic L1 IT Support Engineer to provide real-time, on-site IT support to internal traders and operations teams. You’ll manage BOD/EOD checks, resolve basic hardware/software issues, and ensure the readiness of all user terminals and peripherals before market hours.

🎯 Trading Desk & Mock Trading Readiness

• Execute BOD/EOD routines: validate terminal logins, network uptime, and application access for all traders.
• Conduct daily mock trading sessions across all Algo IDs and Dealer IDs; document outcomes and immediately flag any failures to L2/L3.
• Coordinate with compliance or trading leads on mock test reports, login logs, and system behavior notes.
• Ensure readiness of backup devices/screens and failover terminals before market open.

🧑‍💻 Real-Time User Support

• Provide first-line technical support to traders and back office teams — directly on-site or via internal comms.
• Troubleshoot desktop, peripheral, LAN/Wi-Fi, and client application issues.
• Support workstation relocations or reshuffling in the front/back office, ensuring power, LAN, and login consistency.

🧰 System Maintenance & Hygiene

• Clean all systems periodically: remove temporary files, flush browser/app caches, update antivirus, and verify system responsiveness.
• Reboot systems as per protocol after updates or mock failures.
• Manage user accounts, reset passwords, and update access logs under L2 supervision.

🗂️ Reporting & SOP Adherence

• Maintain logs of mock test results, backup status, login errors, and resolved issues.
• Follow internal SOPs for escalation, backups, and compliance communication.
• Assist in preparing reports for internal audits or regulatory checks.

• 2 years of desktop or IT support experience, ideally in a trading or finance environment.
• Familiarity with Windows OS (7–11) and standard enterprise apps; basic Linux or command line comfort is a bonus.
• Ability to understand and follow mock trading protocols and document outcomes accurately.
• Strong communication and urgency awareness when dealing with traders during live hours.
• Willingness to work early mornings and assist during market holidays, mock days, or BCP drills.

• Holidays will be provided as per the NSE/BSE holiday calendar
• Hours of work: Monday to Saturday - 10:30 AM to 07:30 PM. Saturday – 5-6 Hours
• Salary varies by depth of experience/skills and last drawn CTC