IT Scrum Master

Role: IT Scrum Master - (Salesforce Projects)

Location: Kharadi, Pune

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living!

We are seeking a highly motivated IT Scrum Master to lead and facilitate Agile development teams working on the Salesforce ecosystem, such as Salesforce, Marketing Cloud, Sales IQ, MuleSoft, Service Max, etc. This role requires strong Agile and Scrum expertise, along with experience in Salesforce implementations and integrations. The IT Scrum Master will be responsible for encouraging a collaborative, high-performance Agile environment while ensuring the successful delivery of Salesforce solutions.

What will you be doing?

• Agile Facilitation: Lead Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives) and ensure Agile standard processes are followed.
• Team Enablement: Coach and guide Salesforce development teams on Agile principles, ensuring continuous improvement and high efficiency.
• Impediment Resolution: Identify and remove blockers that hinder the progress of the team, facilitating smooth delivery.
• Collaboration & Customer Management: Work closely with Product Owners, Business Analysts, Salesforce Architects, and Developers to align business goals and technical solutions.
• Sprint Planning & Delivery: Support backlog refinement, sprint planning, and ensure timely delivery of Salesforce user stories and enhancements.
• Metrics & Reporting: Track Agile metrics (velocity, burndown, cycle time) to assess team performance and drive improvements.
• Continuous Improvement: Promote a culture of feedback, learning, and innovation within the teams.
• Compliance & Standard Approaches: Ensure teams adhere to Salesforce development methodologies, governance, and CI/CD processes.
  
  
  

What will you need to be successful?

• Master's or bachelor's degree level or above in IT / Project management or equivalent experience preferred.
• Should have 5+ years of experience as a Scrum Master in an Agile software development environment.
• Solid experience in Salesforce implementation projects (Sales Cloud, Service Cloud, CPQ, Marketing Cloud, etc.).
• Should have a deep understanding of Salesforce Development Projects
• In-depth knowledge of Agile methodologies, Scrum, and SAFe frameworks.
• Proficiency in Jira, Confluence, and Agile tracking tools for managing sprints and reporting.
• Good communication, facilitation, and servant-leadership skills to drive team success.
• Experience working with Salesforce development teams (Admins, Developers, Architects, and QA).
• Ability to coach Agile teams and influence leadership on Agile transformation.
• Preferred Certifications: Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or PMI-ACP. Salesforce Certifications (Administrator, Advanced Administrator, or Developer) are a plus. Training/certification in ITIL, Agile, Project Management preferred
• Should be comfortable for UK working hours.
  
  
  

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.
  
  
  

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