IT Support and Implementation specialist

Overview

Key Responsibilities:

Implementation:

• Lead the on-site and remote installation and configuration of software for clients.
• Manage the end-to-end implementation process, from client onboarding to the

successful deployment of IT solutions.

• Ensure proper setup of systems, devices, and security protocols during the

implementation phase.

• Coordinate with clients to schedule and conduct training sessions on the new systems

or software.

• Provide post-implementation support, ensuring clients are confident in using the

solutions and addressing any initial issues.

IT Support (On-site & Remote):

• Provide hands-on IT support at client locations for software and system-related issues.
• Troubleshoot, diagnose, and resolve technical issues across various platforms,

ensuring minimal disruption to the client’s operations.

• Respond to technical support requests via phone, email, or in-person visits and

provide solutions in a timely and efficient manner.

• Maintain detailed logs of issues, troubleshooting steps, and resolutions for future

reference and reporting.

• Serve as the primary point of contact for clients, addressing their inquiries, concerns,

and requests in a professional manner.

• Ensure friendly approach with the customers and ensure timely resolution of support

request up to the satisfaction of the customer.

• Conduct regular follow-ups with clients to ensure satisfaction and to address any

ongoing issues.

Documentation and Reporting:

• Document client interactions, technical issues, and resolutions in detail to ensure

accurate records are maintained.

• Prepare implementation and support reports for internal use and for client reference.

Skills:

o Strong troubleshooting and problem-solving skills for both hardware and

software issues.

o Ability to work independently and manage multiple client visits and projects.

o Familiarity with IT support ticketing systems and remote troubleshooting

tools.

o Excellent written and verbal communication skills.

o Strong interpersonal skills for building client relationships and providing

exceptional customer service.

o Basic understanding of cloud solutions, server management, and networking

protocols.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• A collaborative and supportive team environment.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Shift:

• Day shift

Work Location: In person