IT Support Engineer - D365

Overview

We are seeking an experienced IT Support Engineer with a strong focus on Microsoft Dynamics 365 (D365) and Access Rights Management to join our global IT team based in Noida.

Key Missions

Key Responsibilities

• Provide day-to-day technical support for D365 applications.
• Ensure proper user access rights, security roles, and permissions management.
• Troubleshoot system, application, and access-related issues.
• Collaborate with global IT and business teams to ensure compliance, security, and operational excellence.
• Serve as the primary support contact for D365-related incidents, service requests, and technical escalations.
• Manage user provisioning, role assignments, and access rights to maintain compliance with internal policies and security standards.
• Perform regular audits and reviews of access rights to ensure proper segregation of duties (SoD).
• Troubleshoot and resolve application, integration, and performance issues within D365.
• Work closely with business stakeholders to understand requirements and configure security roles accordingly.
• Document processes, procedures, and knowledge base articles to support global IT operations.
• Collaborate with global IT teams (infrastructure, applications, cybersecurity) to ensure end-to-end service quality.
• Participate in global projects, upgrades, and rollouts involving D365.
  
  

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–5 years of hands-on IT support experience, with at least 2 years focused on Microsoft Dynamics 365.
• Strong knowledge of user access management, security roles, and permissions in D365.
• Familiarity with ITIL practices (incident, problem, change management).
• Experience working in a global IT support environment.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills in English (verbal & written).
  
  

• Microsoft Dynamics 365 or Power Platform certifications.
• Experience with Azure Active Directory and identity/access management tools.
• Knowledge of compliance frameworks (ISO27001, GDPR, etc.).
• Previous experience in multinational companies or the public security sector.
  
  

Opportunity to work in a global IT team supporting mission-critical systems.

Exposure to advanced technologies in digital identity and public security.

Career development and training opportunities within IDEMIA.

A collaborative, innovative, and inclusive work environment.