IT Support Engineer - The Foundation School

Overview

Key Responsibilities:

1. IT Equipment Maintenance and Support:

o Ensure all IT equipment, including laptops, desktops, projectors, servers, switches, routers, hubs, CCTV equipment, smart boards, and Wi-Fi routers, are fully operational.

o Perform periodic maintenance and troubleshooting of all IT equipment.

2. On-Call Issue Resolution:

o Be available during working hours to quickly resolve IT issues in classrooms or other areas.

o Troubleshoot and resolve LAN, wireless network, and internet-related issues immediately.

3. Network and Connectivity Management:

o Ensure intranet and all computer networks remain functional at all times.

o Coordinate and communicate with internet service providers to resolve connectivity issues, raising tickets as needed.

4. Cybersecurity and Data Protection:

o Maintain firewalls and antivirus software on all relevant devices.

o Implement and monitor cybersecurity protocols to safeguard sensitive school data.

5. CCTV and Security:

o Provide CCTV recordings to management upon request.

o Maintain and ensure the functionality of all CCTV equipment.

6. Documentation and Inventory:

o Maintain an up-to-date inventory of IT assets.

o Document all IT-related complaints and resolutions daily.

7. Software Support and Configuration:

o Assist with the installation, configuration, and maintenance of software applications used across the school.

8. Technical Assistance for Events:

o Provide technical support for school events, including presentations, virtual meetings, and exhibitions.

9. Cross-Campus Support:

o Travel across two nearby campuses as required.

10. Availability and Flexibility:

· Be present at school by 7:30 AM and work on Saturdays as needed.

· Be available to support special events during or beyond regular school hours.

Qualifications:

1. Educational Background:

o Graduate in an IT-related field.

2. Certifications:

o Relevant certifications in IT or related technologies.

3. Technical Skills:

o Proficient in the Windows operating system.

o Familiar with networking technologies, including Wi-Fi, routers, and firewalls.

o Knowledge of cloud-based educational tools like Google Workspace for Education, Microsoft 365, or similar platforms.

o Experience with classroom technologies such as smartboards, projectors, and AV equipment.

4. Work Experience:

o Minimum of 2 years of relevant experience as an IT Support Engineer.

o Experience working in an educational institution is a plus.

5. Other Requirements:

o Ability to travel independently to the school and not rely on school transport

o Ability to travel independently between campuses.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Expected Start Date: 01/05/2025