Information Technology
Full-Time
Stashfin
Overview
Job Summary
We are looking for an IT Support Engineer to provide first-level technical support to end users. The role involves diagnosing and troubleshooting hardware, software, and network-related issues while ensuring a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, a customer-focused approach, and the ability to work in a fast-paced IT environment.
Key Responsibilities
We are looking for an IT Support Engineer to provide first-level technical support to end users. The role involves diagnosing and troubleshooting hardware, software, and network-related issues while ensuring a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, a customer-focused approach, and the ability to work in a fast-paced IT environment.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, or chat.
- Log, track, and resolve incidents and service requests in the IT ticketing system.
- Troubleshoot Windows, macOS, Linux.
- Support and troubleshoot office Wi-Fi solutions (Cisco, Aruba, or similar enterprise solutions), including basic access point configurations and connectivity issues.
- Assist with password resets, user account management, and email configurations.
- Support VPN, printers, remote access, and basic network connectivity issues.
- Maintain and update documentation for common issues and solutions in the knowledge base.
- Assist in software installations, updates, and basic system configurations.
- Perform basic IT administrative tasks, such as asset tracking and inventory management.
- Provide excellent customer service and follow up to ensure issue resolution.
- Bachelor's degree/Diploma in IT, Computer Science, or a related field.
- 4-5 years of experience in IT support, helpdesk, or a related role.
- Basic knowledge of Windows, macOS, and Linux environments.
- Basic understanding of office VC solutions (Zoom, Microsoft Teams, Webex, etc.).
- Basic troubleshooting knowledge of enterprise Wi-Fi solutions (Cisco, Aruba, or similar).
- Knowledge of PRI, leased line, and DSL connectivity troubleshooting.
- Understanding of networking fundamentals (IP, DNS, DHCP, VPN, etc.).
- Familiarity with Google Workspace, remote desktop tools.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication skills with a customer-centric approach.
- Ability to work independently and in a team environment
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