IT Support Engineer

Overview

Principal duties and responsibilities:

• Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
• Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
• Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
• Manage service request escalations according to service level objectives and agreements.
• Monitoring tool administration
• Provide feedback to product and development teams to improve usability and functionality of client applications.
• Troubleshooting with internal and external clients to resolve or develop a detailed understanding of issues prior to escalation.
• Other duties as assigned.

* You should have prior and in-depth experience installing and deploying proprietary or open-source software on remote web servers for this role.

* You must be familiar with remote desktop tools, Apache Tomcat, ssh, command-line scripts, networking, and firewall settings on Linux.

• 2+ years of relevant experience (Must have messaging experience to be considered)
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email & collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues
• Experience implementing troubleshooting or debugging tools

Any Hardware & networking Certification is additional plus

Job Type: Full-time

Pay: Up to ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Morning shift

Experience:

• IT Support Engineer: 1 year (Preferred)