Bangalore, Karnataka, India
Information Technology
Full-Time
Elixr Labs
Overview
Job Information
Industry
Health Care
Date Opened
04/16/2025
Job Type
Full time
City
Thiruvananthapuram
State/Province
Kerala
Country
India
Zip/Postal Code
695001
About Us
Elixr Labs is where technology meets healthcare. We thrive by creating solutions to improve the efficiency of health care professionals primarily and installations. Our mobility solutions give a blanket coverage over all functions in the health care vertical from research to surgery. Our team consists of engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the health care vertical.
Job Description
Job Summary:
We are seeking a proactive and skilled IT Support Engineer to provide high-quality remote support and manage end-user tickets efficiently. This role requires excellent troubleshooting abilities, strong communication skills, and a focus on end-user satisfaction. Knowledge of cloud technologies will be a significant advantage. The candidate must have 3 to 5 years of experience and be willing to work the 2 PM to 11 PM shift.
Key Responsibilities:
1. **Remote Support:**
Deliver remote assistance to end users, ensuring quick resolution of technical issues.
Leverage remote tools to diagnose and resolve hardware, software, and connectivity problems.
2. **Ticket Management:**
Address and resolve tickets related to end-user issues within SLA timelines.
Accurately document, update, and close tickets in the ticketing system.
3. **Communication & Collaboration:**
Communicate effectively with end users and stakeholders in a professional manner.
Provide timely updates on ticket status and ensure a high level of user satisfaction.
4. **Device & Application Support:**
Install, configure, and troubleshoot applications on desktops, laptops, and mobile devices.
Manage hardware setup, replacements, and routine maintenance.
5. **System Administration:**
Administer and manage user accounts in Active Directory/Azure AD, Intune & Office 365 environments.
Handle user onboarding, offboarding, and basic access requests.
6. **Proactive Monitoring & Training:**
Identify recurring issues and recommend solutions to minimize downtime.
Educate users on best practices and basic troubleshooting techniques.
Requirements
- Degree/Master’s in Engineering (Software/IT/Information is preferred)
4+ Years of experience in IT.
Software/Healthcare industry experience preferred.
IT support experience in managing laptops (windows &. Mac) & Mobile Devices (Android &. iPhone)
Experienced in Windows Server & Active Directory
Knowledge in Office 365 / Azure AD, Intune, VPN and Remote Access & antvirus software
Experience in Linux commands
· Knowledge of VMware vSphere/vCenter, Networking & Desktop Virtualization
· Enthusiasm for learning new technologies and helping out in every part of the business as required
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