IT Support Engineer

Overview

We are seeking a skilled and motivated Technical Support Engineer with hands-on experience in CCTV Surveillance Systems, Access Control Solutions, Fire Alarm Systems, Networking, and IT Infrastructure Support. The ideal candidate should be capable of independently handling installation, commissioning, troubleshooting, maintenance, and customer support activities for security and safety systems.

The candidate will work closely with customers, project teams, and service engineers to ensure successful implementation and support of security solutions.

Key ResponsibilitiesCCTV Surveillance Systems

• Installation, configuration, and commissioning of IP-based CCTV systems.
• Configuration and administration of NVRs, DVRs, and VMS platforms.
• Camera setup, camera mapping, recording configuration, and playback management.
• Troubleshooting camera connectivity, storage, and video quality issues.
• Remote viewing setup and support.
• DDNS configuration and port forwarding.
• Network integration for CCTV systems.
• Preventive maintenance and health checks.
• Customer training and support.

Preferred Brands

• Honeywell
• Matrix
• Prama
• CP Plus
• Hikvision
• Dahua
• Axis
• Bosch

Access Control Systems

• Installation and commissioning of Access Control Systems.
• Biometric Attendance System installation and support.
• Face Recognition Device configuration.
• Controller and reader configuration.
• Card management and user enrollment.
• Time zone and access level configuration.
• Attendance system integration.
• Access report generation.
• Troubleshooting access control hardware and software issues.

Preferred Experience

• HID Access Control
• Honeywell Access Control
• Matrix Access Control
• Suprema
• ZKTeco

Fire Alarm Systems

• Installation and commissioning of Fire Alarm Systems.
• Addressable Fire Alarm Panel configuration.
• Conventional Fire Alarm System setup.
• Smoke Detector installation.
• Heat Detector installation.
• Fire Alarm Panel Programming.
• Fault finding and troubleshooting.
• Fire system testing and commissioning.
• Preventive maintenance activities.
• Compliance verification and reporting.

Preferred Brands

• Honeywell
• Edwards
• Bosch
• Siemens
• Notifier

Networking & IT Infrastructure

• TCP/IP Networking configuration.
• Network troubleshooting.
• Managed Switch configuration.
• PoE Switch setup.
• Router and Firewall basic configuration.
• Structured cabling support.
• IP Address Planning.
• Server connectivity troubleshooting.
• Device integration with networks.

Server Administration

• Windows 10 / Windows 11 installation and support.
• Windows Server Administration.
• Active Directory basics.
• User management.
• Backup and restore operations.
• Microsoft SQL Server administration.
• Database backup and restoration.
• IIS configuration and troubleshooting.
• Remote Desktop administration.

Installation & Project Activities

• Site survey and requirement analysis.
• Project implementation and deployment.
• Preparation of installation reports.
• Documentation of deployed systems.
• Client acceptance and handover.
• Coordination with vendors and OEMs.
• Travel to customer locations for installation and support.

Required Technical SkillsCCTV

• IP Cameras
• NVR Configuration
• VMS Platforms
• Camera Mapping
• Remote Monitoring

Access Control

• Controller Configuration
• Reader Configuration
• Attendance Integration
• Card Management

Fire Alarm

• Panel Programming
• Addressable Systems
• Conventional Systems
• Testing & Commissioning

Networking

• TCP/IP
• VLAN
• PoE
• Routing Basics
• Port Forwarding

Software & Database

• Windows OS
• Windows Server
• Microsoft SQL Server
• IIS
• Backup & Recovery

Educational QualificationMandatory

• Diploma in Electronics / ECE / EEE / IT
• OR
• Bachelor's Degree in Engineering

OR

• Bachelor's Degree in Computer Science / Information TechnologyPreferred
• Networking Certifications
• CCTV Certifications
• Fire Alarm Certifications
• Microsoft Certifications

Soft Skills

• Strong troubleshooting skills.
• Customer handling abilities.
• Good communication skills.
• Team collaboration.
• Documentation skills.
• Time management.
• Problem-solving mindset.

Additional Requirements

• Willingness to travel for project implementation and support activities.
• Ability to work in customer environments independently.
• Experience in AMC and service support activities.
• Ability to handle emergency service calls.

Key Performance Indicators (KPIs)

• Installation Completion Rate
• Customer Satisfaction Score
• First-Time Resolution Rate
• System Uptime
• Preventive Maintenance Compliance
• Ticket Closure Time
• Project Delivery Timeliness

Pay: ₹9,398.56 - ₹40,659.98 per month

Work Location: In person