IT Support Engineer L1

Overview

Job Title- IT Support/Desktop Support Engineer (Full-time)
Job Timings- 9 am to 6 pm or 8.30 am to 5.30 pm

• Troubleshooting technical issues including hardware troubleshooting and Voice/telephonic troubleshooting.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software including formatting laptops.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software like- Google Workspace.
• Diagnosing and repairing faults including any hardware issues like- RAM upgrade, SSD upgrade.
• Prior experience in Access Provisioning, CRM Software
• Maintaining hardware inventory stock.
• Experience with remote desktop applications and help desk software.
• Minimum qualification- Graduate or diploma in relevant IT domain
• Ability to work independently and remotely.
• Be available for on-site support during agreed-upon hours/days.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time

Shift:

• Day shift
• Morning shift

Work Days:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person