IT Support Engineer / System Support Specialist

Position Title: Systems Support Specialist

Job Summary: The Systems Support Specialist is responsible for providing help desk systems support to clients within the company multiple regions including India, Singapore, and the Middle East

Key Responsibilities:

• Serve as the initial point of contact for troubleshooting software, laptop/PC hardware, printing and phone problems in a multi-site Active Directory environment.
• Generate and manage service desk tickets for problems and work to resolve the issues in a timely manner.
• Provide phone and in-person support to users in the areas of e-mail, Files/Folders, standard Windows and MAC desktop applications, and other in-house applications.
• Prepare new laptops and desktops for deployment to offices and mobile units in the field.
• Support users by installing, configuring, and deploying software packages on company hardware.
• Responsible for ongoing maintenance, management and tracking of company owned hardware and software
• Provide IT training for new NEP employees.
• Provide backup systems administration support for multi-server, multi-location IT infrastructure.
• Ensure IT security at all times
• Other duties as assigned.

Qualifications & Skills:

• Technical or Bachelor’s degree in CS, IT, Engineering or equivalent experience.
• 2+ years of PC support experience, combination of education and experience will be considered
• Experience with PC configuration/ upgrades and repairs
• Must have experience supporting Microsoft and MAC operating systems and applications
• Experience with supporting Microsoft Office suite of applications
• Knowledge of troubleshooting network issues (LAN/WAN)
• Knowledge of UNIX (variant) operating systems preferable
• Understanding of IP Phones and video conferencing desirable
• Knowledge of deployment tools like MDT or SCCM preferable
• Knowledge of PowerShell scripting highly desirable
• Lifting and moving of hardware and other equipment as required
• Ability to establish priorities, work independently and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems
• Exceptional Customer Service Experience
• Strong communication skills –written and verbal
• Excellent time and task management
• Strong attention to details
• Team builder with excellent interpersonal skills
• Ability to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: Innovative, One Team, Passion and Integrity