IT Support Executive / IT Administrator

Overview

Company: Esson Pharma Private Limited
Location: Mumbai (Saki Naka Powai)
Position Title: IT Support Executive / IT Administrator

Job Overview:

We are seeking a proactive and reliable IT Support Executive to manage all IT-related tasks for our offices in Mumbai and Hyderabad. The ideal candidate will be responsible for hardware and software maintenance, user setup, server & cloud optimization, software tools, surveillance systems, and technical coordination for various business functions. This role requires hands-on experience, problem-solving skills, and a service-oriented mindset.

Key Responsibilities:Hardware & Software Management

· Handle the procurement and maintenance of laptops, printers, and other IT equipment.

· Prepare and configure systems for new joiners (laptops, email setup, required software).

· Install and update software applications across all devices in a timely manner.

· Maintain inventory and service records for all technical assets.

IT Systems & Server Oversight

· Manage and monitor all email systems, access controls, and user configurations.

· Suggest and implement infrastructure optimizations (e.g., physical vs. cloud-based servers).

· Ensure smooth email forwarding and routing (e.g., Inova to ESSON).

Software & Application Support

· Administer tools like Zoho, HRMS, and other office productivity software.

· Maintain secure and reliable remote access for the Hyderabad office.

AV & Surveillance Equipment Handling

· Set up and maintain audio-visual devices including TVs, speakers, and video conferencing equipment.

· Manage and monitor office surveillance cameras (Mumbai and Hyderabad locations).

· Ensure all systems are connected and functioning.

Additional IT Support

· Manage access cards, internet connectivity (including at the Director’s residence, if needed), and mobile payment tracking from a tech angle.

· Provide assistance for any ad-hoc IT requirements across offices or residence, ensuring timely resolution.

Key Skills Required:

· Proven experience in IT support, systems administration, or similar role.

· Knowledge of Windows/Mac systems, networking, cloud platforms (AWS/Azure preferred).

· Familiarity with business software like Zoho, HRMS tools, and email administration.

· Good communication skills and ability to coordinate with third-party vendors.

· Ability to work independently and manage IT operations end-to-end.

Preferred Qualifications:

· Bachelor’s degree in Computer Science / IT or relevant field.

· Minimum 2–4 years of experience in a similar role.

· Experience supporting remote teams and multi-location offices.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How many years of experience do you have in IT support or system administration?
• Which operating systems have you supported?
• Do you have experience with cloud platforms (AWS/Azure)?
• Are you experienced in managing tools like Zoho, HRMS or other office productivity software?
• Have you handled office surveillance systems (CCTV) and AV equipment?
• Have you provided IT support to remote teams or multiple office locations?
• How would you rate your knowledge of network troubleshooting (LAN, internet, routers)?

• What is your current notice period?
• What is your current CTC and expected CTC?

Experience:

• IT: 4 years (Preferred)

Work Location: In person