Chennai, Tamil Nadu, India
Information Technology
Full-Time
Artesian Software Technologies LLP
Overview
The Skills you’ll need
We specialize in developing efficient mobile applications and web platforms for clients across various industries, including Automobile, Life Sciences, Healthcare, Travel, e-Commerce, Education, Food, and Media. Our team of skilled professionals works closely with clients to understand their business needs and deliver tailored solutions. We prioritize a healthy work-life balance and maintain a flexible, employee-friendly environment.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT support, with at least 1 year in a lead role.
- Excellent communication skills, both verbal and written.
- Experience with US clients is preferable.
- Strong knowledge of Windows and Linux operating systems, networking, and cloud services.
- Experience with ITIL framework and best practices in incident and problem management.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified: Azure Administrator Associate are a plus.
- Lead and mentor the IT support team.
- Provide hands-on technical support for hardware, software, and networks.
- Oversee incident management and ensure timely resolution.
- Manage and maintain IT infrastructure, including servers and networks.
- Troubleshoot and resolve complex IT issues.
- Liaise with vendors and manage service delivery.
- Create and maintain IT documentation.
- Implement strategies for continuous process improvement.
- Ensure IT systems are secure and compliant.
- Conduct training for end-users and the IT support team.
- Shift timings: 6:00pm-3:00am
We specialize in developing efficient mobile applications and web platforms for clients across various industries, including Automobile, Life Sciences, Healthcare, Travel, e-Commerce, Education, Food, and Media. Our team of skilled professionals works closely with clients to understand their business needs and deliver tailored solutions. We prioritize a healthy work-life balance and maintain a flexible, employee-friendly environment.
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