IT Support Specialist

KINDLY REFRAIN FROM APPLYING UNLESS YOU HAVE OVER 5 YEARS OF EXPERIENCE AND POSSESS THE REQUIRED SKILLS LISTED BELOW, AS APPLICATIONS NOT MEETING THESE CRITERIA WILL BE AUTOMATICALLY REJECTED BY THE ATS.

Soft skills and Professionalism

• Ability to successfully build relationships with challenging stakeholders and navigate social environments
• Ability to communicate effectively
• Can adapt to change and new ideas or ways of working
• Exhibits empathy when partnering with internal and external stakeholders
• Maintain an enthusiastic attitude and willingness to assist users at all times
• Always ensure that conversations/discussions with end users are professional and focused on issues related to business and technology support
• Always ask for assistance when unsure of how to address a situation and lean on the team for support and additional training when needed 
• Demonstrated ability to communicate or escalate situations which cannot be resolved quickly or are likely to be escalated
• Show initiative and follow through to completion of assigned tasks
• Respond timely to requests for assistance and confirm completion
• Respond positively to coaching and show improvement in areas requiring additional training or feedback

• 5+ years related experience with relevant certification. Experience with MS Windows 10 and 11
• Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues
• Hands on experience in installing, configuring, and troubleshooting M365 apps
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Desired certifications CompTIA A+, ITILv3.
• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, and other items.
• Experience with image/load set deployment in an enterprise environment
• Handled Asset Management using ITSM/Asset inventory tool
• Experience in installation, support and maintenance of Audio- Visual conferencing infrastructure for meeting rooms and townhall events is highly preferred.
• Knowledge on MacBook administration is highly preferred

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)