Hyderabad, Telangana, India
Information Technology
Full-Time
UST
Overview
Role Description
Key Responsibilities:
Interpersonal & Communication Skills
IT service, Service now, Active directory
Key Responsibilities:
Interpersonal & Communication Skills
- Demonstrate strong interpersonal skills with the ability to interact effectively with different teams and customers.
- Exhibit excellent written and verbal communication skills, including email etiquette.
- Analytical mindset to understand and address customer issues, with a focus on the bigger picture.
- Follow Standard Operating Procedures (SOPs) and ensure timely escalation of s within the defined Service Level Agreements (SLAs).
- Utilize basic network commands to troubleshoot desktop and laptop connectivity issues.
- Proficient in operating system commands and utilities, with a basic understanding of virtualization and server/client OS installations.
- Provide support for tasks such as OS installation, user-level commands, and local user/group management.
- Assist with software installations and basic patch management tasks.
- Monitor enterprise storage and backup solutions to ensure optimal performance.
- Proficient in storage and backup monitoring and resolution.
- Utilize ticketing tools for issue tracking and resolution.
- Modify or create queries to meet business requirements.
- Possess data modeling skills and understand the differences between OLTP and Data Warehouse applications.
- Knowledge of storage hardware and management techniques used in managing storage.
- Optimize tables to minimize space usage and improve efficiency.
- Handle end-user calls and manage ticketing tools to resolve issues promptly.
- Manage Active Directory (AD) and Antivirus software to ensure security and compliance.
- Demonstrate strong troubleshooting skills to resolve technical issues efficiently.
IT service, Service now, Active directory
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