IT Support Technician

Company: A Large Global Organization

Key Skills: ITIL, Office 365, Hardware, Hardware Debugging, Technical Support, Windows Administration.

Roles & Responsibilities:

• Liaise and collaborate with IT colleagues across various sites and disciplines to ensure a cohesive IT strategy.
• Execute established processes and best practices in alignment with Group IT's direction, while suggesting improvements when applicable.
• Prepare and share materials related to daily operations to enhance the quality of support provided.
• Identify potential issues proactively and communicate effectively with stakeholders to resolve them.
• Follow Incident Management and ITSM Procedures diligently.
• Ensure timely and accurate communication with customers regarding the status of their requests or incidents.
• Provide detailed information when escalating issues to the next support level.
• Promptly communicate recurring issues to the Support Manager for further action.
• Support VIPs with a high level of service and professionalism.

Experience Requirement:

• 3-5 years of experience in IT support or technical troubleshooting.
• Hands-on experience with Office 365, hardware debugging, and Windows administration.
• Familiarity with ITIL and ITSM procedures.
• Strong communication skills to interact effectively with customers and colleagues.

Education: Any Graduation.