IT Support Technician

Overview

1. CCTV Maintenance

• Regular monitoring and maintenance of all CCTV systems across:
• Central Kitchen
• All cafe
• Cheese Factory
• Le Colonial Suite
• All Café de Pondicherry outlets
• Ensure timely backup of CCTV footage as per policy.
• Troubleshoot camera connectivity or storage issues.
• Coordinate with vendors for repairs or replacements.

2. POS Support (Petpooja & Wawha)

• Resolve daily operational issues raised by outlet teams.
• Coordinate with Petpooja/Wawha support for technical queries or software bugs.
• Ensure uninterrupted billing and order management system.
• Provide training to new staff on usage and updates.

3. IT Asset Management

• Maintain inventory of all IT assets including laptops, desktops, POS devices, printers, etc.
• Tagging, tracking, and maintaining asset issuance and return records.
• Monitor asset health and report for upgrades or replacements.

4. Tally Backup Management

• Schedule and manage daily/weekly Tally backups across finance and accounts team.
• Coordinate with finance for backup verification and audit requirements.
• Ensure Tally data is securely stored and retrievable at all times.

5. Network & Connectivity Support

• Monitor internet connectivity and LAN performance across:
• Head Office
• Production Units
• All Outlet Locations
• Troubleshoot downtime, router/modem issues, and switch configurations.

6. HR Software & General IT Queries

• Address login or technical issues with HR software (e.g., attendance, payroll system).
• Support team members with software installation, email issues, and printer connectivity.
• Document and escalate unresolved issues to higher-level support if needed.

7. Hardware Maintenance

• Diagnose and fix issues in computers, printers, barcode scanners, and related devices.
• Conduct preventive maintenance checks at:
• Cheese Factory
• Central Kitchen
• Le Colonial Suite
• All Cafés

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Location: In person