Hyderabad, Telangana, India
Information Technology
Full-Time
Prodapt
Overview
Overview
We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.
Responsibilities
We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.
Responsibilities
- To manage WAN, and LAN network connectivity across multiple sites.
- Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static,
- Respond to and resolve network tickets/ incidents and service requests.
- Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
- Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
- Implement and maintain network security policies, including firewall rules and access controls.
- Collaborate with vendors and ISPs for link issues, outages, and escalations.
- Document network diagrams, configurations, and standard operating procedures.
- Support planned network changes and participate in network implementation or migration projects.
- Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
- Follow ITIL processes for incident, change, and problem management.
- Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.
- 8-10 years of experience in Telecom Data or enterprise-level network support.
- Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
- Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
- Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
- Understanding of wireless networking (Cisco, etc.).
- Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
- Experience working in ticketing system such as ServiceNow will be preferable.
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