Lead Cloud Enginner/Architect

Job Description

As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and provide expert assistance to ensure the optimal performance, availability, and security of customer cloud environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement standard methodologies. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, technical proficiency in OCI, and a commitment to enhancing customer satisfaction. As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.

Responsibilities:

Career Level - IC3

Responsibilities

Manage and support customer environments in OCI cloud.

Designing a well architected cloud deployment design in OCI adhering to the standard processes principles and guidelines.

Applying automated configuration management & infrastructure provisioning.

Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products.

Manage customer’s issues/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention.

Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.

The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future.

Educate and walk the customer through the problem-solving process.

Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that stay in sync with Support processes, policies & SLAs.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc).

Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.

Requirements

3+ years of relevant Cloud (preferably OCI) experience and Ability to communicate effectively.

6+ Years of overall experience on Any domain preferably Database or system administration.

Experience on Cloud Database Services - preferably OCI VMDB, EXACC,EXACS,ADB,ADW,MYSQL and NOSQL DB

Knowledge on HA and DR Solutions for PAAS services like Exadata, Autonomous Databases (ATP, ADW), RAC & Dataguard.

Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions Like.

Cloud Compute - Creation and maintenance of instances, scaling, OS Management Services.

Cloud IAM and IDCS - AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups.

Cloud Networking - VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect.

Cloud storage - Storage standard processes, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services.

Cloud Security - Cloud guard Assessments, Configuration of Vault and Bastion.

Export & importing of SSL Certificate and updating of SSH Public/Private Keys

Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics.

IaaC tools like ansible, terraform etc.

Fix on URLs connection issues on OAC,SOA, JCS, WebLogic.

Experience in handling performance management and Cost optimization.

In-depth understanding of Advanced Architectures (Multi-Node, Data Guard, RAC, ASM)

Should be able to understand Business requirements and map them to proposed solutions/enhancements

Ability to drive performance issues and complex architecture issues.

knowledge on OIC management of Oracle integrations

Multi cloud exposure is a plus AWS,AZURE,GCP

Certifications: OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Profession Architect or Azure Cloud Architect

Diversity and Inclusion:

• An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity toflourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almostevery industry.
• In order to nurture the talent that makes this happen, we are committed to an inclusive culture thatcelebrates and values diverse insights and perspectives, a workforce that inspires thought leadershipand innovation.
• Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity,consistency, and affordability. The overall package includes certain core elements such as Medical, Life
• Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
• At Oracle, we believe that innovation starts with diversity and inclusion and to create the future weneed talent from various backgrounds, perspectives, and abilities. We ensure that individuals withdisabilities are provided reasonable accommodation to successfully participate in the job application,interview process, and in potential roles. to perform crucial job functions
  
  
  

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.