Lean Agile Coach

THE IT ORGANISATION

A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation.

As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.

This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub.

THE ROLE

Our international team takes care of the architecture, design and implementation of central and business critical platforms for API handling, system integration and automation of rule-based business decisions. Advising our specialist departments and IT product teams is an essential part in that context. We advise and support the implementation of new use cases and the optimization of existing solutions. In addition, we work together with service providers for operation and support to guarantee the highest grade of reliability

At Hapag-Lloyd, one of the world’s leading container shipping companies, we’re on a mission to modernize and transform how we deliver digital and business value. Our Agile journey began three years ago—but to truly scale, we need coaches who understand both Agile delivery and Lean transformation at a systemic level.

We’re looking for an experienced Lean Agile Coach to join our global Lean-Agile Centre of Excellence (LACE) and help us scale smart, value-driven, sustainable ways of working across IT and business teams.

Key Responsibilities & Tasks

• Coach cross-functional teams and leadership on Lean-Agile principles, values, and mindset
• Embed Lean thinking and continuous improvement culture using tools like Kaizen, A3, Root Cause Analysis, and Value Stream Mapping
• Enable high-performing, autonomous, self-organized teams focused on flow, customer value, and learning
• Support product teams and cluster leads with backlog prioritization, value stream alignment, and delivery flow
• Use Lean metrics (e.g., Flow Efficiency, Lead Time, Cycle Time, Throughput) to enable transparency and drive improvements
• Guide leaders in creating psychological safety, long-term learning, and strategic focus
• Contribute to the evolution of our Agile@Scale playbook and internal coaching communities
  
  
  

BEHHAVIOUR & APPROACH

• Strong analytical and problem-solving skills
• Team-oriented with excellent communication and collaboration skills
• Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
• Ability to act under pressure and to manage efficiently crisis situations
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense
• Role model emotional intelligence and servant leadership
• Maintain resilience and composure under pressure
• Foster psychological safety and collaboration across teams
• Demonstrate objectivity, professionalism, and fairness in all interactions
• Be open to continuous feedback and learning
• Act as experts in conflict navigation and resolution
  
  
  

Work Experience

• Minimum 5 years of experience as an Agile Coach, including coaching both teams and senior leaders
• Extensive background in Lean, Continuous Improvement, or Operational Excellence (Lean Six Sigma, Kaizen, etc.)
• Strong facilitation and coaching skills across all organizational levels
• Deep knowledge of Lean transformation methods and system-level optimization
• Experience working with Agile frameworks (Scrum, Kanban, SAFe, or similar) in scaled environments
• Excellent communication and interpersonal skills in English
• Technical or IT background is a plus
  
  
  

EDUCATION & QUALIFICATION

• Bachelor’s or Master’s degree in computer science, Engineering, or related discipline
• English language – expert proficiency (additional languages are beneficial)
  
  
  

What We Offer

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Employees’ Deposit Linked Insurance Scheme (EDLI)
• Learning & Development through HL Academy
• Flexible Work from Home
• Leave Travel Allowance
• Variable performance bonus
• Recreation facilities
• Privilege, Casual and Sick leaves