Level I Technical Support Engineer- Fractal

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

In this role you will provide Level I Technical Support which will include troubleshooting experience across Microsoft Operating Systems including Win10, MS Exchange/Outlook environments.

Browser functions with experience of working in technical helpdesk for supporting end user devices (Desktops /Laptops) and applications.

What you’ll do as the Level I Technical Support Engineer:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Installing, configuring, and maintaining hardware and software on desktops and laptops
• Troubleshooting hardware and software issues and resolving them in a timely manner
• Providing technical support to end-users, including answering questions and resolving issues related to desktops, laptops, and other computing equipment
• Setting up and configuring new workstations for employees
• Providing training to end-users on how to use software and hardware effectively
• Managing inventory of desktops, laptops, and other computing equipment
• Maintaining documentation on technical support issues and resolutions
• Six days working with different timings in morning to Afternoon.
• Managing and supporting office equipment’s, Audio and Video Conferencing systems.
• Diagnosing and resolving network connectivity issues
• Troubleshooting printer issues and resolving them in a timely manner
• Resolving issues with operating systems such as Windows or MacOS
• Identifying and resolving issues with hardware components such as hard drives, RAM, or motherboards
• Diagnosing and resolving issues with software applications such as Microsoft Office.
• Troubleshooting issues with email applications such as Microsoft Outlook and Teams.
• Resolving issues with peripherals such as keyboards, mice, or scanners.
• Interpersonal skills with communication with end users, in person and working over call or remote.

What you will bring to the team:

EDUCATION/CERTIFICATION: Graduate.

Overall Exp could be 1-2 Year in IT Field support.

Excellent written and verbal communicational skills is must.

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring to our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.