Managed Services CMS_ Senior Associate (Sr. Analyst) - AWS Network Engineer - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Azure Network Engineer – Senior Associate

Basic Qualifications

Job Requirements and Preferences:

Minimum Degree Required

Bachelor’s degree

Minimum Years Of Experience

4 year(s)

Certification(s) Required

• Cloud Solution Architect Certification in one of the Major Cloud Technologies: AWS, - Must have (Professional certification will be a plus)
• Focused Certification (At least 1 is must)
• Cloud Security Certification
• Cloud Network Certification
• Cloud Developer Certification
  

Preferred Qualifications

Preferred Knowledge/Skills:

Demonstrates a Thorough Level Of Abilities With, And/or a Proven Record Of Success As Both An Individual Contributor And a Team Member, Identifying And Addressing Client Needs By

• Design, implement, and manage secure and scalable cloud network infrastructures using AWS services such as VPC, Route 53, Direct Connect, VPN, and EC2.
• Ensure the stability and integrity of in-house voice, data, video, and wireless network services.
• Develop and maintain documentation related to network configuration, mapping, processes, and service records.
• Implement and support firewalls, site-to-site VPNs, and remote-access VPNs.
• Monitor network performance and troubleshoot issues as needed.
• Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
• Participate in managing network security solutions and perform server and security audits.
• Managing and support the Dev to Production cloud IaaS and platform, to establish quality, performance, and availability of hosted services.
• Providing guidance and support for cloud technology practitioners (Application Development teams)
• Running and maintaining production services.
• Working on high volume mission critical systems.
• Providing on call support for Production cloud Environments.
• Working hands-on with customers to develop, migrate, and debug services issues.
• Providing updated server/process documentation and as appropriate, creating documentation where none may exist.
• Focusing on rapid identification and resolution of customer issues.
• Answering questions and perform initial triage on problem reports.
• Providing first/second level cloud environment support.
• Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues.
• Informing Technical Support Management about any escalations or difficult situations that require his/her involvement.
• Providing Cloud customers with an industry leading customer experience when engaging Technical Support.
• Assisting in Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function.
• Training and supporting junior team members in resolving product support tickets.
• Identifying ways to optimize the product support function.
• Coordinating with Tier 3 support to establish and manage clear escalation guidelines for supported system components.
• Running database queries to lookup, resolve, issues.
• Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; and,
• Demonstrating experience in managing the monthly Windows or Linux environment patching.
• Analyzing existing application portfolios, develop next-gen application architecture, transformation, and modernization roadmap
• Conducting cloud solutions architecture review/audit and create review/audit report
• Leading implementation of the solution from establishing project requirements and goals to solution "go-live"
• Leading the client through the technical and organizational challenges of Cloud transformation
• Maintaining a strong understanding of industry trends and best practices
• Creating thought leadership on cloud solutions and hybrid clouds
• Serving as a cloud evangelist, consult, and provide technical guidance on cloud solutions design, build, governance, security, operations, and cost control best practices
  
  

What You Have

• Proficiency in AWS services including VPC, EC2, Route 53, CloudFront, and other networking-related services.
• Expert knowledge of network protocols and services such as TCP/IP, DNS, DHCP, BGP, and OSPF.
• Experience with network automation using AWS CloudFormation, Terraform, or Ansible.
• Familiarity with AWS security features like Network Access Control Lists, Security Groups, AWS Shield, and AWS WAF.
• Working knowledge of current network hardware, protocols, and Internet standards.
• Experience with network monitoring and analysis software.
• Competence with testing tools and procedures for voice and data circuits.
• Experience designing, implementing, managing, and supporting enterprise-level IP networks.