MS BI Technical Lead

Company Description

Job Description

We are seeking an experienced Technical Lead with strong expertise in JDA 2017 Space Planning Suite (Planogram & Floor Planning) and application support. The ideal candidate will lead L2/L3 support activities, drive issue resolution, manage stakeholder communication, and provide technical leadership across retail space management applications and associated technologies.

• Total Experience : 6 years to 8 years
• Location : Chennai (Siruseri)
• Mode of work : Hybrid (3 days to office every week)
• Shift Timing : UK Shift

6+ years of experience in application support and software development.

Minimum 4+ years of hands-on experience supporting JDA Planogram and Floor Planning applications.

Excellent communication, stakeholder management, and problem-solving skills.

Key Responsibilities

• Lead L2 and L3 support for JDA 2017 Space Planning applications including:
• Planogram Generator
• Planogram Automation
• Floor Planning
• Space Planning modules
• Analyze, troubleshoot, and resolve complex production issues within SLA.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Coordinate with business users, vendors, and cross-functional teams for issue resolution and enhancements.
• Support application deployments, releases, and environment management.
• Monitor application health and proactively identify potential issues.
• Develop and maintain support documentation, SOPs, and knowledge articles.
• Lead incident, problem, and change management activities.
• Mentor junior team members and provide technical guidance.
• Participate in on-call support and critical incident management when required.

Technical Skills Required
Mandatory Skills: JDA Space Planning

• Strong hands-on experience with:
• JDA 2017 Planogram
• Floor Planning
• Space Planning applications
• Deep understanding of retail merchandising and space management processes.
• Experience in troubleshooting application, data, and integration issues.

Microsoft Technologies

• Strong experience in:
• C# /.NET Framework
• ASP.NET applications
• Web Services/APIs
• Ability to analyze and debug application code.

Database & ETL

• Advanced knowledge of:
• Microsoft SQL Server
• Stored Procedures
• Performance Tuning
• Query Optimization
• Database Design
• Strong experience in:
• SSIS package development and support
• ETL troubleshooting and monitoring
• Experience with:
• SSRS report development and support

Preferred Skills

• Experience in retail domain applications.
• Knowledge of Windows Server administration.
• Experience with batch scheduling tools and automation.
• Familiarity with Azure DevOps, Git, or other source control systems.
• Understanding of ITIL processes (Incident, Problem, Change Management).

Leadership Expectations

• Act as the technical owner for supported applications.
• Drive service improvements and operational excellence.
• Engage directly with client stakeholders and business users.
• Lead technical discussions, solution design reviews, and support governance meetings.
• Provide mentoring and coaching to support and development team members.

Qualifications

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.