Information Technology
Full-Time
Vitel Global
Overview
Role : Network Engineer.
Shift : 6:30 pm to 3:30 am IST.
Working Days : 5 days per week.
Location : Begumpet, Hyderabad.
Key Responsibilities
Shift : 6:30 pm to 3:30 am IST.
Working Days : 5 days per week.
Location : Begumpet, Hyderabad.
Key Responsibilities
- Provide technical support for VoIP-related issues through phone calls and emails.
- Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
- Assist customers with the setup, configuration, and maintenance of VoIP systems.
- Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Document and track customer interactions and technical issues in the support ticketing system.
- Conduct regular system checks and preventative maintenance to avoid service interruptions.
- Stay up-to-date with the latest VoIP technologies, trends, and best practices.
- Provide training and guidance to customers on VoIP system usage and features.
- Certification in VoIP technologies (e.g., CCNA Voice, CCNP Collaboration, etc.)
- Experience with VoIP service providers and cloud-based VoIP solutions.
- Knowledge of network security practices and protocols.
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