Hyderabad, Telangana, India
Information Technology
Full-Time
Infinite Computer Solutions
Overview
Job Description
NoC Engineer L1 Support
Overall 2- 3 years of experience in spanish language
Key Responsibilities
Bachelors Degree
Range Of Year Experience-Min Year
2
Range Of Year Experience-Max Year
4
NoC Engineer L1 Support
Overall 2- 3 years of experience in spanish language
Key Responsibilities
- Ready to work in 24*7 Work environment, manage NoC operations and incidents.
- Perform first level troubleshooting using tools and utilities to resolve network related issues
- Monitor network performance and validate alerts using monitoring tools;
- Contact and follow up Power companies for energy outages.
- Create, assign, and update the incident using ticketing tools
- Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
- Follow-up with support teams on open incidents
- Severity 1 to 4 Incident triage, support, management, restoration, recommendations
- Triage technical and non-technical escalations.
- Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
- Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
- Ensured efficient resolution of incidents through people, process and technology.
- Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
- Demonstrated ability to work with operational concerns and teams.
- Ability to communicate effectively, both written and verbal.
- Ability to work independently or in a team and meet deadlines.
- Manage effective co-ordination with Onshore teams
- Bachelor’s degree and certification in language- Spanish
- Ready to work shifts and flexible hours.
- Good written and verbal communication skills-English and Spanish
- Manage effective co-ordination with Onshore teams
Bachelors Degree
Range Of Year Experience-Min Year
2
Range Of Year Experience-Max Year
4
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