Network Security Engineer (FTD)

Requirements

Description and Requirements

Responsibilities:

Daily Operations Management:

• Oversee day-to-day operations on the shift, ensuring compliance with defined operating procedures.
• Prioritize tasks to support the team’s objectives and respect defined priorities.
• Maintain Daily Status Reports (DSR) of various tasks.
  
  
  

Shift and On-Call Support:

• Comfortable with working night shifts.
• Provide mandatory on-call support during off-shift hours, holidays, and weekends for Sev1/Sev2 issues on a rotational basis.
  
  
  

Task and Change Management:

• Write and review change requests as part of the change management process.
• Assist in the resolution of issues and actively engage in problem management activities.
  
  
  

Network Performance and Documentation:

• Monitor and recommend improvements for overall network performance.
• Prepare, update, and maintain documentation including network diagrams, staff contacts, vendor contacts, and utilization of monitoring/resource/inventory management tools.
  
  
  

Team Leadership:

• Help lead the team and participate in various project activities such as migrations, upgrades, and new implementations.
• Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.
  
  
  

Network Infrastructure:

• Support for LAN, WAN, routing, and including Cisco ACI, and next-gen firewalls.
• Experience with FMC required
• Proficiency in layer 3 switching concepts including HSRP, VRRP, VLAN configuration, VTP, and STP.
• Troubleshooting skills for VPN, SSL environments, and related issues.
• Understanding routing protocols such as OSPF, EIGRP, BGP, MPLS, and policy-based routing.
• Knowledge and experience with Cisco Nexus switches including VPC and VDC.
  
  
  

Security:

• Design and deploy Cisco ISE solutions to secure network access and enforce policies.
• Integration of Cisco ISE with existing switching and routing infrastructure.
• Proficiency in Cisco RADIUS and TACAS.
• Data Center infrastructure experience is preferred.
• Experience with Cisco ASA and FTD firewalls/Fire Power.
• Cloud and Load Balancing:
• Good to have understanding of AWS cloud networking.
• Knowledge of load balancers like F5 BigIP and AWS ELB.
  
  
  

Additional Job Description

General Skills:

• Must have 8-14 years of experience .
• Proficient in using packet analysis tools like Wireshark.
• Understanding of security devices including Firewalls (Palo Alto, Cisco), DNS, DHCP, and NTP.
• Proven experience in preparing Root Cause Analysis (RCA) and implementing corrective actions.
• Communication and Leadership.
• Excellent organizational, planning, communication, and leadership abilities.
• Strong communication skills.
• Education Qualifications:
• CCNP or CCNA certification
  
  
  

Shift: Permanent Night Shifts (6 PM IST to 3 AM IST from March to Nov & 7 PM IST to 4 AM IST from Nov to March)

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.