Nuance Application Developer

Overview

Responsibilities:

 Lead and contribute to the overall designing of Nuance application development, migration and integration with

Cisco Contact Center.

 Development, implementation, configuration, migration and integration with Cisco Contact Center.

 Coordinate with internal teams and external vendors to streamline the development and implementation

process.

 Follow change management processes to execute the implementation and upgrade steps.

 Troubleshoot technical issues and fix issues during the implementation and upgrade phase.

 Perform end-to-end project implementation, ensuring adherence to timelines.

 Oversee quality assurance processes to identify and address any issues during the implementation and upgrade

phase.

 Perform thorough testing to ensure each function and feature is working as expected.

 Participate in UAT with the customer to ensure the solution meets their expectations.

 Provide post-implementation support for ongoing issues and deliver a positive user experience.

 Collaborate with the support team to deliver exceptional customer service and resolve technical issues

effectively.

Qualifications:

 Bachelor’s degree in computer science, Information Technology, or equivalent.

 Proven experience in Nuance application development, migration and integration with Cisco Contact Center

environment.

 Strong understanding of contact center technologies, telephony, and 3 rd -party application integrations.

 Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.

 Self-motivated, muti-tasking and capable of working independently with minimal supervision.

 Flexibility with work timings to align with customer’s working hours and project delivery timelines.

Job Type: Contractual / Temporary
Contract length: 6 months

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Nuance Application Developer: 8 years (Required)

Work Location: In person