OnGrid - IT Support Specialist

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than across 3000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

In this pursuit, we are looking for a motivated IT Support who is a self-starter, has an eye for detail, is analytical in approach, loves solving problems, and someone who can take initiatives to build and improve the companys information security, identify risks and act on the required changes quickly.

What You Will Do

• Installing and configuring employees' computer systems.
• Responding to employees' IT support requests
• Discussing with Vendors to diagnose software, networking, or hardware issues.
• Maintain IT hardware Asset registry
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Providing technical support on organization premises or via remote-access systems.
• Ensure employees' systems comply with organization policy for organization data security using tools like Antivirus, DLP systems, and endpoint security.
• Monitor security threats coming from Antivirus and DLP systems, ensure resolve and inform management about them.
• Secure asset disposal.
• Research and implementation of software Offering solutions that meet the needs of the organization
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintain hardware assets. Tracking and managing work records.
• Working with vendors for different IT-related services like laptop repair, Office network issues, Antivirus, endpoint security, etc.
  
  

Requirements

• Bachelor's degree in information technology or computer science.
• Proven work experience as an IT Support Engineer, Network Administrator, Desktop Support Engineer, or similar role
• Hands-on experience on Windows, Mac, and Linux OS platforms.
• Experience working with Antivirus, DLP systems, network resources, and endpoint security.
• Understands and have knowledge of networking and office internet resources
• Knowledge of computer hardware.
• Good time management skills.
• Good interpersonal skills and good team player.
• Excellent written and verbal communication skills.
• Ability to think critically.
  
  

What We Offer

Our team practices agile methodologies and the communication channel with the team lead is always open. Teammates are encouraged to bring their ideas forward ensuring the teams overall development and we provide the best of facilities in terms of infrastructure and other benefits such as paid holidays, maternity and paternity leave, health insurance, flexible work hours, and many more. Our teams are close-knit and often contribute to each others professional and personal growth.

(ref:hirist.tech)