Bangalore, Karnataka, India
Information Technology
Full-Time
Wissen Infotech
Overview
About UsPosition Name
Network Engineer - L2
Experience
Location
Bangalore
Shift Timings
Job Description
- Provide Level 2 support for network-related incidents and service requests
- Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity
- Handle escalations from L1 and coordinate with L3 / vendors for complex issues
- Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)
- Perform root cause analysis (RCA) and implement preventive measures
- Configure and support routers, switches, firewalls, and load balancers
- Support network changes, upgrades, and maintenance activities
- Ensure compliance with security and operational standards
- Maintain network documentation, diagrams, and SOPs
- Participate in on-call / shift-based support as required
Competencies
Communication Skills
INTERPERSONAL SKILLS
JOB KNOWLEDGE
Planning Skills
SKILL
Key Skills
Soft Skills
Qualification
Certifications
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