Overview
Job Description
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Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Job Description :
- He / She will be responsible to pick the cases from support queue and do Triage.
- He / She will be working with India and Global customers where UKG is deployed.
- He / She will adhere to SLA’s.
- Periodically update the customer on the status of cases owned.
- Timely resolve the issues reported by the customer which are related to UKG Workforce Timekeeper / UKG Pro WFM /Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / GTOR modules.
- Submit detailed root cause analysis to the customer for each case closure.
- Create knowledge base articles as on a required basis.
Qualification:
- Should be a B.E / B.Tech graduate / M.C.A / M.Sc Software.
- 8 to 12 years of IT experience in customer support preferable in the product support.
- Minimum 4 years of UKG Product experiences.
- Hands on experience on API Based Integrations.
- Experience with API testing tools like Postman/SoapUI.
- Experience on Cloud based integration tools like Dell Boomi.
- Experience with the reporting tools like SSRS, BIRT.
- Strong knowledge of SQL database query / Oracle query experience is an advantage.
- Support experience in java, Server technologies like IIS, JBOSS, Apache,SSO will be an added advantage.
- Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage.
- Strong problem-solving skills.
- Ability to multi-task and adjust to changing priorities
- Excellent spoken & written English skills.
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India