Production Support Engineer/Senior Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Senior Software Engineer

In this role, you will

• Provide L2/L3 Production Support for Business-Critical Applications.
• Work with development team to Analyze/Troubleshoot/debug the code for Incident resolution, Root cause analysis & implementing preventive measures.
• Develop and maintain CI/CD Pipelines using tools such as Jenkins, Git & Ansible as well as perform production deployment regularly.
• Perform Routine maintenance activities such as OS & Database Patching, backup & Recovery.
• Maintain HSBC internal control standards, including timely implementation of internal & external audit points together with any issues raised by regulators
• Drive Disaster Recovery, Data backup & restoration exercises as well as take accountability for Vulnerability Fixes.
• Actively look for process improvements as well as automations for relevant use cases wherever possible using appropriate tools & technologies & maintain OKRs
• Maintain Risk & Control / TRCB dashboards for control compliance and other IT Service Owner Related activities.
• Troubleshoot, debug, and upgrade existing applications to improve functionality and performance

To be successful in this role, you should meet the following requirements:

• Minimum 5 yrs experience in Production support role.
• SQL/PLSQL - Hands on Experience in relational databases such as Oracle, Postgres. Able to analyze and fine tune database queries.
• Scripting - Good Scripting knowledge for Linux/Unix Shell or Python
• CI/CD – Experience building and maintaining pipelines using Jenkins, Git & Ansible
• Familiarity with JIRA and Git, Bitbucket or any other version control tools for Code.
• Experience with Control-M or similar job scheduling tools.
• Exposure to monitoring platforms such as ITRS Geneos, Grafana, Prometheus etc
• Should be an Expert in ITSM Change request, Incident & Problem management process with Hands on experience on Incident management tool like SNOW. Also needs to ensure HSBC best practice are followed during post Incident analysis, action identification and tracking.
• Work in IN/UK shifts to monitor application and scheduled jobs. On rotation basis, provide support on weekends and on-call support after office hours.
• Good communication skills and be able to efficiently communicate in the production/crisis calls. Aware of Agile methodologies and best practices.
• Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
• Good to have knowledge of Java, AWS, GCP.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India