QA Analyst

Job Purpose

This role will be part of a team responsible for reviewing requirements, test documentation, functional testing, and end-user training for global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst will bring experience with testing software, requirements review, training users, and functional testing.

Responsibilities

• Test and support corporate applications e.g. (ServiceNow, Oracle cloud, ORMB etc).
• Develop, execute, and maintain test cases for new and existing application features.
• Report defects, help manage the triage process and ensure all issues are handled efficiently.
• Gain exposure to automation test execution and automation test script maintenance.
• Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions.
• Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production.
• Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment.
• Document changes and author documentation on software functionality.
• Provide timely status updates and assist the team in making decisions about release readiness.
• Enhance team and coworkers through knowledge sharing and implementing best practices in day-to-day activities.
• Take initiative to continually learn and enhance technical knowledge and skills.

Knowledge and Experience

• Bachelor’s degree in computer science or related field
• 1+ years of experience in Software testing
• Problem solving skills
• Project/time management
• Strong verbal, written, and interpersonal communication skills
• Experience with Enterprise applications (e.g., ServiceNow, SharePoint)
• Knowledge of financial applications and accounting is a plus
• Ability to work independently as well as within a team environment
• Knowledge of test case mapping and execution, test management tools and test case writing techniques
• Experience with Web Services / Web APIs including both SOAP and REST
• Experience with the any of following technologies/tools is a plus: Python, XML, SharePoint, Jive, Selenium
• Experience with Test Automation, JavaScript, web design, web applications, data structures are a plus