Salesforce Test Lead - Senior Associate - Operate

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

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Job Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Testing Managed Services team bring a unique combination of industry expertise, technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain.

Job Description

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

As a Salesforce Test Lead in the Managed Services Platform, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy through execution and beyond. PwC Professional skills and responsibilities for this level include but are not limited to:

• Overseeing and taking part in the test preparation, execution, regression and closure activities for Salesforce CRM Testing Projects and Releases.
• Analyzing functional/non-functional requirements and challenging Product Teams in case of spotted inconsistencies. 
• Create Test Automation Scripts and build framework using Subject7 or Opkey Tool
• Analyzing functional/non-functional requirements and challenging Product Teams in case of spotted inconsistencies 
• Designing Test Plans and Test Cases based on the requirements and project needs. 
• Taking care of the project's testware (test cases, defects, testing checklists and other related artifacts). 
• Cooperating with analysts, developers and product owners from all over the world. 
• Being a game changer by finding any possible improvements to Test Process or even Tested Software. 
• Develop use and test cases to test the implementation of Salesforce CRM , and take part in the execution of such test cases; 
• Provide support to testing team and end-users during the various test cycles; remediation and/or disposition of test case failures or anomalies; 
• Prepare System Configuration, Specification and training documents 
• Carry out on-going change request and maintenance of developed systems 
  
  

Minimum Degree Required: Bachelor Degree

Degree Preferred: Bachelors in Computer Engineering

Minimum Years of Experience: 5+ year(s) of IT experience

Certifications Required:Salesforce Admin

Certifications Preferred

• Salesforce Admin
• Any Other SF Dev Certification
• ISTQB
  
  

Required Knowledge/Skills

• Conduct end-to-end testing of Salesforce Solutions, including configuration and Customization (APEX classes, Triggers, Visualforce pages, Lightning Web components, etc.)
• Execute test cases using Salesforce testing tools and frameworks
• Participate in daily scrum meetings, analyze assigned user stories, identify/resolve gaps in functional user stories/business requirements
• Experience with Quality Assurance practices and tools and Experience in Agile projects
• Good understanding of Salesforce CRM Application Modules & Processes and Salesforce Security Working experience in different Salesforce Clouds specially Sales, Service and Customer Experience Cloud
• Experience of difference types of testing – Functional, UI/UX, Regression
• Understanding of Salesforce, SFDC Architecture & concepts is required.
• Experience testing Salesforce platform is required.
• Experience in Web Services Testing is preferred (but not mandatory).
• Ability to understand and create test plans from specifications or verbal communications.
• Strong communication skills are required (oral and written)
• Candidate with Automation skill is plus
  
  

Preferred Knowledge/Skills

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

• Candidate should have good knowledge and hands-on on Salesforce Platform, Sales Cloud, Service Cloud
• Good to have Salesforce Administrator Certification and Sales Cloud Certification
• Candidates should be open to work in shifts
• Candidate should have good communication skills and be a quick learner
• Practical knowledge of preparing/ designing, conducting and documenting tests. 
• Candidate with Automation skill is plus
• Good understanding of Waterfall and/or Agile Project Management methodologies. 
• Related education or equivalent relevant work experience. 
• Skilled in documentation with Microsoft Office (Word, Excel, PowerPoint, Project) 
• Excellent communication and interpersonal skills 
• Excellent analytical and problem-solving skills 
• Initiative, commitment and motivation