Senior Business Analyst - DX

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

The Senior Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance operational efficiency.

This role will collaborate closely with stakeholders across various departments to gather requirements, conduct data analysis, and provide actionable insights. The role involves creating detailed documentation, facilitating workshops, and ensuring alignment between business needs and technical solutions.

Operating within a global team, the Business Analyst will influence business strategies and best practices that scale across multiple regions and diverse markets. Ultimately, this position contributes to achieving business goals by optimizing processes, driving innovation, and supporting strategic decision-making.

POSITION RESPONSIBILITIES
Percent of Time
Manage junior business analyst: Performance and development management of the business analysts with BA function for Custom Digital Products (initially 1 direct report).
Manage the work activities and delivery of the business analysts in the BA function. 20%
Requirement Gathering & Analysis: Conduct interviews, workshops, and surveys to gather business requirements and translate them into functional specifications. 25&
Process Improvement: Analyze current business processes, identify inefficiencies, and propose improvements to enhance productivity and reduce costs. 15%
Data Analysis & Reporting: Perform data analysis to identify trends, patterns, and insights that inform business decisions. Create comprehensive reports and dashboards. 15%
Stakeholder Collaboration: Work closely with stakeholders, including product managers, scrum master, dev lead, developers, and QA teams, to ensure alignment and successful implementation of solutions. 15%
Documentation & Communication: Develop detailed documentation, including business requirements, process flows, and user stories. Communicate findings and recommendations effectively. 10%

ORGANIZATIONAL RELATIONSHIPS
Provide the primary groups or key positions that this position will have interaction with as a regular part of the position responsibilities. Include any external interactions as appropriate.

* Product Managers to understand requirements and priorities.
* Software Developers to ensure design feasibility and technical alignment.
* Quality Assurance Specialists for feedback on usability and design adherence.
* Marketing and Branding Teams to maintain brand consistency.
* External research partners or user testing groups as needed for gathering user insights.

RESOURCES MANAGED
Financial Accountability
Indicate the Average Budget or Revenue accountability, as applicable.

Supervision
Indicate the typical number of Colleagues managed. Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.
1 direct report

EDUCATION AND EXPERIENCE

* Bachelor's Degree: A bachelor's degree in Business Administration, Finance, Computer Science, Information Technology, or a related field is usually required. This foundational education provides the necessary knowledge in business principles, financial analysis, and technical skills.
* Master's Degree (Preferred): A master's degree in Business Administration (MBA), Management Information Systems (MIS), or a related field can be advantageous. This advanced education can provide deeper insights into business strategy, management, and advanced analytical techniques.
* 2+ years experience in resource management handling performance, development, coaching & mentoring, and work activities of direct reports.
* Certifications: Relevant certifications can enhance a candidate's qualifications and demonstrate expertise in business analysis. Some commonly recognized certifications include:
* Certified Business Analysis Professional (CBAP)
* Certification of Competency in Business Analysis (CCBA)
* PMI Professional in Business Analysis (PMI-PBA)
* Agile Analysis Certification (AAC)

TECHNICAL SKILLS REQUIREMENTS

* Requirements Gathering and Documentation:
* Experience with requirements elicitation techniques such as interviews, workshops, and surveys.
* Proficiency in creating detailed documentation, including business requirements, functional specifications, and user stories.
* Business Process Modeling:
* Knowledge of business process modeling techniques and tools such as BPMN (Business Process Model and Notation) and UML (Unified Modeling Language).
* Ability to create process flow diagrams, use case diagrams, and sequence diagrams.
* Project Management Tools:
* Familiarity with project management tools such as Jira, Trello, Asana, or Microsoft Project.
* Understanding of Agile and Scrum methodologies and how to apply them in project management.
* Technical Writing:
* Strong technical writing skills to create clear and concise documentation for technical and non-technical stakeholders.
* Ability to write user manuals, system documentation, and training materials.
* Software Development Lifecycle (SDLC):
* Understanding of the various stages of the software development lifecycle and how business analysis fits into each stage.
* Ability to work closely with developers and QA teams to ensure alignment between business requirements and technical solutions.
* Testing and Quality Assurance:
* Familiarity with testing methodologies and tools, including unit testing, integration testing, and user acceptance testing (UAT).
* Ability to create test plans, test cases, and coordinate testing activities.
* Communication and Collaboration Tools:
* Proficiency in using communication and collaboration tools such as Slack, Microsoft Teams, and Zoom.
* Ability to facilitate virtual meetings and workshops effectively.
Bonus Points:
* Experience in with Animal Health Diagnostics

PHYSICAL POSITION REQUIREMENTS

* Primarily a sedentary role, working at a computer for extended periods.
* May occasionally require travel for user research sessions, team workshops, or conferences.
* Flexible working hours to accommodate collaboration with international teams if needed.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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