Senior Business Analyst - ServiceNow

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Senior Business Analyst to lead ServiceNow implementation projects and drive engineering team delivery.

As a Senior Business Analyst, you will play a pivotal role in defining product requirements and ensuring successful delivery of ServiceNow implementations. You will lead software engineering projects, manage stakeholder communications, and drive agile methodologies to enhance project outcomes. If you are passionate about creating impactful software solutions, we encourage you to apply.

Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Work closely with software engineers, QA, product managers, and other engineering teams to ensure high-quality products and features are delivered on time
• Act as scrum master, managing project schedules while identifying and communicating potential issues to stakeholders
• Take responsibility for release schedules and milestones, maintaining high velocity in a fast-paced environment
• Provide hands-on software development, project management, and cross-functional coordination to deliver outstanding program outcomes

Requirements

• Bachelor’s degree in a technical field or equivalent practical experience
• 4+ years of Business Analysis experience, focusing on emerging technologies or related technical fields
• 1+ years of experience in ServiceNow implementation
• Experience in software development and experience managing end-to-end execution of programs that span multiple engineering teams
• ITSM/ITOM/HRSD knowledge
• Proficiency in Agile software development methodologies
• Experience as a Scrum Master and driving development sprints

Nice to have

• Experience in Software Engineering
• Experience in problem-solving within fast-paced and constantly changing environments
• Ability to communicate technical concepts to non-technical audiences
• Experience working cross-functionally with technical and non-technical teams
• Strong spoken and written communication skills

We offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)