Senior Business Analyst

About Us

DigiMantra is a global IT service provider, offering a comprehensive suite of solutions including Digital Transformation, Cloud Computing, Cybersecurity, AI, and Data Analytics. With a strong global presence, we have our CoE's is US, UAE and India. In India we have our development centres in Hyderabad, Mohali and Ludhiana, enabling us to help businesses succeed in the digital age. Our inventive and bespoke solutions fuel development and success, allowing customers to stay ahead of the competition. As a trusted partner with knowledge and adaptability, DigiMantra delivers results that influence the future of business in a fast-changing world.

Job Description

Role Overview:

We are seeking an experienced and proactive Senior Business Analyst to serve as a vital link between clients and technical teams. The ideal candidate will possess a strong technical background, excellent documentation skills, and outstanding communication abilities. This role requires a seasoned professional who can effectively capture client requirements, translate them into actionable technical deliverables, and ensure seamless collaboration across teams. Expertise in IT services and products is essential.

Key Responsibilities

• Act as the primary point of contact for clients, understanding their needs and objectives.
• Conduct requirement-gathering sessions to document client specifications accurately.
• Prepare comprehensive business proposals, detailing project scope, timelines, and deliverables.
• Create and maintain Statements of Work (SOW) and Functional Requirement Documents (FRD) to guide technical teams effectively.
• Translate client requirements into actionable tasks and ensure alignment with business objectives.
• Facilitate regular communication between clients and technical teams to address queries, changes, or challenges.
• Leverage technical expertise to bridge the gap between client requirements and deliverables.
• Identify and resolve gaps in understanding between clients and internal teams.
• Support technical teams with insights into project goals and client expectations.
• Assist in task prioritization and timeline management to ensure smooth project execution.
• Provide regular project updates and deliver presentations, reports, and status updates to stakeholders.
  
  

Key Skills And Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• Certifications like CBAP, PMI-PBA, or ITIL are a plus.
• 6–10 years in a Business Analyst or similar role.
• Proven expertise in managing client relationships and collaborating with technical teams.
• Strong understanding of IT services and products is mandatory.
• Proficiency in tools such as JIRA, Confluence, MS Office Suite, and project management platforms.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills to foster teamwork and build client relationships.
• Analytical mindset with problem-solving abilities to address project challenges.
  
  

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