Information Technology
Full-Time
Infinite Computer Solutions
Overview
26689BR
Noida
Job Description
Scope of Work
The scope of work of OneITSM Business Analyst shall include supplier to
Major tool in scope: ARS/Remedy/ITSM Ticketing environment.
The skill and competencies required are
B.TECH
Range of Year Experience-Min Year
5
Range of Year Experience-Max Year
8
Noida
Job Description
Scope of Work
The scope of work of OneITSM Business Analyst shall include supplier to
- Understand business needs of end user and manage expectations
- Translate Business needs into effective requirements
- Analyze current mode of operations (process, network, tools etc. related)
- Propose future mode of operations, standard solutions and best fit for dedicated cases
- Support application and process teams to deploy FMO
- Create Low Level Design document and update the same
- Define Test cases / plan and acceptance criteria for solutions
- Carry out and / or provide support in System Integration Testing (SIT), interface testing with other Nokia tools and / or customer tool
- Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT)
- Able to cover Nokia’s Network operation processes: Alarm /Event management, Incident Management, Problem Management, Change Management, Asset and Configuration Management, Field Force Management, Service Level Management etc
- Able to cover Nokia’s network operation tools: EMSs/NMSs (multi-vendor), Netcool, ITSM/Ticketing tool (BMC Remedy), Smart Services Delivery Platform (SSDP), Field Dispatch/ Work force Management (myWFM), insights (Reporting) etc
Major tool in scope: ARS/Remedy/ITSM Ticketing environment.
The skill and competencies required are
- 3+ years of understanding of REMEDY’s architecture, functionality, modules (IM, CM, PM, KM, CMDB etc.) and workflows.
- 3+ years knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in Remedy
- Basic Level understanding of databases
- Integration and APIs: Have knowledge of system integration, such as web services, APIs (Application Programming Interfaces) and data formats (e.g. JSON or XML)
- Good and clear communication
- Ability to explain technical details in simple business language
- Primary language shall be English
- Create and Maintain Low Level Design document (LLD). As and when required, carry out a read out / explain LLD to all stakeholders (end user, application team etc.)
- Create and maintain field mapping ticketing document (e.g., values mapping, endpoints, payloads example, etc.) between OneITSM and other interfacing tool/s
- Use Case Analysis: Identify the various scenarios and interactions between users and the ITSM system
- Test Plan document: Describe the testing approach and provide a detailed description of test scenarios to ensure the ITSM solution functions are working as intended
- Run the tests in SIT. Support tests in UAT and ORT
- Retry Mechanism Test: in case of integration failure
- Support onboarding of new projects / enhancement to existing projects
- Support in Incident troubleshooting, Investigation, Analysis, and its resolution
- Analyze the change requests with requestor, Create and agree specification for change requests, Coordinate the development of those changes, Testing of changes
B.TECH
Range of Year Experience-Min Year
5
Range of Year Experience-Max Year
8
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