Senior Business Analyst, Q2C Strategy and Solutions (EST Time Zone)

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description

Salesforce’s Quote to Cash (QTC) Enterprise Strategy & Solutions team is looking for a Business Systems Analyst to join our growing organization. We’re looking for someone who enjoys solving complex problems, connecting business needs with technical solutions, and bringing structure to ambiguity.

In this role, you’ll work on enterprise-level projects that help scale and streamline our internal Quote-to-Cash operations. You’ll collaborate closely with cross-functional teams across Strategy, Architecture, and Product to deliver scalable solutions. We are seeking proactive, self-motivated individuals who are comfortable navigating ambiguity, take initiative, and consistently drive project success with minimal oversight.

You’ll be working closely with our US-based teams, with an approximate shift schedule of 5:00 PM IST to 2:00 AM IST, subject to change based on project needs.

Responsibilities

• Partner with Functional Leads and Technical Architects to understand our future-state vision for Quote-to-Cash systems and processes, and help translate that into actionable system enhancements.
• Lead and document business and system requirements by engaging with subject matter experts and business stakeholders.
• Map and document as-is and to-be processes, system interactions, and data flows using tools like Lucidchart.
• Support data migration efforts, including data mapping, validation, and reconciliation activities across different systems.
• Use data analysis and BI skills to identify patterns, track KPIs, and provide actionable insights to stakeholders.
• Work with Product Managers and Architects to build or refine Salesforce automations — like flows, creating AI agents, and other process efficiencies.
• Help manage project delivery—track requirements, communicate updates, and identify risks or dependencies.
• Lead and participate in UAT cycles, validate data accuracy post-migration, and ensure that system changes align with business requirements.
• Maintain clear and up-to-date documentation of business rules, configurations, and data flow logic.
• Work with enablement teams to prepare training materials and support change management when rolling out new tools or features.
  
  

Required Skills/Experience

• Hands-on experience leading projects in a Business Analyst or Business Systems Analyst capacity, ideally within a SaaS or enterprise environment.
• Background in Q2C, CPQ, Contract Lifecycle Management, or Order Management systems.
• Familiarity with Lucidchart, Smartsheets, or similar tools for process or project documentation.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving environment.
• Excellent communication skills—able to work effectively with both business and technical stakeholders.
• Curious and proactive mindset—someone who takes ownership and enjoys understanding how systems and data fit together.
• Hands-on experience with data migration projects, data validation, or system integration projects.
• Proven aptitude for data analysis and reporting, with experience running SQL/SOQL queries and leveraging Tableau, PowerBI, or similar BI analytics tools.
  
  

Preferred Skills/Experience

• Experience with Salesforce administration or Agentforce automation (flows, agents, process builder, etc.).
• Exposure to large-scale transformation, data-heavy, or M&A integration initiatives.
• Experience supporting New Product Introduction or Business Operations teams.
  
  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.