Senior CRM Software Developer

POSITION SUMMARY

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.
At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.
As a CRM Development Lead, you will lead one of our agile CRM teams in building world-class applications to meet evolving requirements while improving the Global, field-facing Salesforce environment overall. You will work closely with the CRM Architect during the design and estimation of features and functionality on Salesforce and will be responsible for leading the team in their technical delivery of those changes.
This role requires extensive hands-on Salesforce development experience and experience leading agile development teams. You must also have excellent technical and functional skills to deliver a seamless client interaction while working effectively with cross-functional teams to meet business needs.


POSITION RESPONSIBILITIES

Percent of Time
Lead one of the agile development teams in their continued delivery of new features & functionality. 35%
Work with the CRM Architect to translate business requirements into well-architected solutions that best leverage the SF platform and products through configuration whenever possible 15%
Review & approve code from developers on your team, ensuring that they are following both Salesforce best practices and Zoetis design patterns.
10%
Participate in all aspects of the development workstream (story design, estimation, prioritization, testing, deployment, etc) 10%
Accurately estimate work effort and set a realistic schedule for development 10%
Create and maintain detailed technical documentation for features. 10%
Maintain effective business relations and rapport - delivering timely and relevant information with the ability to quickly identify and report problems and delays 5%
Perform knowledge transfer activities to relevant teams after delivery of new features 5%

ORGANIZATIONAL RELATIONSHIPS

Junior Developers, Senior Developers, Product Owners, Business Partners, Architect
Cross-Functional ZTD Teams (SAP, etc)

EDUCATION AND EXPERIENCE

* Bachelor's degree in Computer Science or a related field
* 8+ years of experience with Salesforce platform, which should include: Apex, Visualforce, Lightning Components using the Lightning Design System framework, Apex data loader, and declarative platform tools (Lightning Flows, Process Builder, Lightning App Builder, etc.)

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications:

* Experience managing a team of developers in an agile DevOps delivery model.
* Extensive experience developing applications on the Force.com platform, using Apex Classes/Controllers/Triggers, and Front-End UI components
* Experience with Visualforce pages, Lightning Design System, Lightning Web Components, Aura Components, and other necessary UI technologies.
* Strong knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle
* Knowledge of advanced Apex programming concepts such as core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations, and effective unit testing
* Demonstrated in-depth knowledge in all "layers" of the solution stack (e.g., front-end, services, data)
* Strong working experience on Agile methodology and DevOps framework
* Ability to design and write APIs as well as develop solutions using REST Principles
* Demonstrated experience designing technical solutions against business requirements.
* Demonstrated experience in implementing multiple design patterns
* Demonstrated awareness of API Management Tools and Tool usage
* Ability to understand declarative limits of the platform and knowledge of where and how code should be developed
* Strong working knowledge of Dataloader, SOQL, XML, Javascript, Java, jQuery, angular JS
* Experience building integrations with Salesforce.com leveraging Web Services development or experience with the Salesforce API (REST/SOAP/Metadata, etc.)
* Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor
* Comfortable with modern software development lifecycle best practices including iterative and incremental development, delivering working software frequently with attention to technical excellence
* Strong written and verbal communication
* Deep understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, Communities and AppExchange Solutions

Preferred Skills:
* Knowledge of Salesforce NetZero Cloud
* Knowledge of integrations, 3rd party integration tools. Heroku, XPLENTY and Postgres DB. Working knowledge of SAP and SFDC integration is strongly preferred.
* Experience developing for Salesforce Communities and CPQ
* Strong customer focus with a high tolerance for ambiguity and requirement changes
* Strong problem-solving mindset to ensure creative thinking for potential solutions
* Demonstratable technical thought leadership
* Demonstratable understanding of micro-service and enterprise design patterns
Preferred Credentials:
* Salesforce Platform App Builder Certification
* Salesforce Administrator Certification
* Salesforce Platform Developer I Certification
* Salesforce Platform Developer II Certification
* Salesforce Lightning Component Framework Specialist (Trailhead Super Badge)
* Salesforce Lightning Experience Specialist (Trailhead Super Badge)

PHYSICAL POSITION REQUIREMENTS

Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of overlap with US ET Time zone)

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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