Senior Database Engineer

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

As part of the Engineering team at MoEngage, here are some things you can expect:

• Make in India and build for the world at the scale of 500M active users, which no other internet company in the country has seen
• Take ownership and be responsible for what you build - no micromanagement
• Work with A players (some of the best talents in the country), and expedite your learning curve and career growth
• Learn together from different teams on how they scale to millions of users and billions of messages.
• and more importantly, have fun while you work on scaling MoEngage.

Our team is the backbone of MoEngage, we manage TBs of data for multiple teams, which we store in more than 50 clusters and handle 500+ EC2 servers in over 5 regions. Our team is responsible for the installation, configuration, upgrade, and migration of databases. We work closely with developers of applications that run against the database to make sure that best practices are followed for good performance and results.

We process, in real-time, more than 40 Billion events per month. On an average day, we send more than 3 Billion Intelligent push notifications through our systems and build stats for them, all in real-time. Processing Speed is super critical to everything we do. As a team member, you will be constantly challenged to save those extra milliseconds and nanoseconds from your processing time. We are a small and close-knit team, we believe in learning and growing together.

Requirements :

6+ years of hands-on experience on NoSQL/SQL databases with at least 4 years as DBA on MongoDB

Experienced in hosting, maintaining, and owning large MongoDB clusters on the cloud.

Experience in scripting language and tools like Ansible and Terraform

Great in debugging skills, should be able to look at related metrics and narrow down possible causes of the problem. Dive deep/reproduce those issues. Communicate with the application team and bring them to closure.

Bonus if experienced in managing ScyllaDB clusters, AWS ElastiCache

Bonus if experience in one or more of the Time Series Databases - like InfluxDB, Prometheus, Victoria Metrics

Roles and Responsibilities :

Engineering Excellence:

• Constantly thrive to explore optimizations in database configurations, infrastructure, cost, new features, and performance improvements
• Identify parts of the system that do not scale/are non-reliable, provide immediate measures, and drive long-term resolution of such cases
• Owning the reliability and availability of MongoDB and ScyllaDB infra in the cloud - Servers (EC2 Instances), storage etc
• Influence developers to adopt to right standards and practices which lead to ease of operations, higher reliability, and cost efficiency
• Build Self-healing capabilities for the databases

Operational Excellence

• Enhancing the scalability and performance of existing database architecture - adding and removing shards regularly
• Performing database maintenance, migration, and upgrading hardware and software.
• Monitor the overall health parameters of the clusters like CPU Utilisation, Memory utilization, Operation Execution times, Replication lag, and load balancing of data and queries, and identify the stress areas
• Conducting diagnostic tests, evaluating performance metrics, and ensuring high availability or uptime of database services
• Documenting processes and complying with best practices in database management

Automation Mindset

Look for opportunities to reduce toil by using automation. Keen to bring new ideas for automating day-to-day database operations using code.

On-call

Be a part of the on-call rotation and be the first responder to all database-related issues. During on-call, being able to respond, mitigate, fix, and escalate issues if required. Keep documentation of the on-call issues to avoid recurrence.