Senior Deskside Technical Support Engineer

The Senior Deskside Technical Support Engineer is responsible for providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This role requires deep technical expertise, excellent problem-solving skills, and the ability to manage complex IT environments. The Senior Deskside Technical Support Engineer will work closely with IT teams, end-users, and external vendors to ensure optimal performance and reliability of IT systems, The engineer will also assist with IT projects.

What You Will Do

• Provide advanced level troubleshooting and technical support for hardware, software, and network-related issues.
• Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Resolve complex technical issues escalated from junior support staff.
• Conduct root cause analysis to identify and address underlying issues.
• Respond to and resolve support tickets in a timely and efficient manner.
• Provide end-user training and guidance on best practices for using IT systems and applications.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Perform regular system updates, patches, and maintenance to ensure security and stability.
• Monitor system performance and implement optimizations as needed.
• Manage and maintain IT inventory, ensuring accurate records of hardware and software assets.
• Lead and participate in IT projects, such as system upgrades, migrations, and deployments.
• Develop and document project plans, timelines, and deliverables.
• Coordinate with internal teams and external vendors to ensure successful project execution.
• Create and maintain detailed documentation of technical procedures, configurations, and troubleshooting steps.
• Ensure compliance with organizational policies and procedures.
  
  

Who You Are

• Bachelor's degree in computer related subject or equivalent work experience or appropriate professional certifications.
• Typically, can demonstrate 8+ years of IT work experience, with at least 3years of experience working within the ServiceNow ITSM platform.
• Good Communication Skills, verbal and written.
• Strong Microsoft Office skills.
• Flexible and adaptable to the evolving nature of projects.
• Team player who enjoys working in a fast paced, pressurized, dynamic environment.
• Analytical person with a keenly developed appreciation of attention to detail.
• A high degree of accountability & integrity.
• Be capable of working unsupervised whilst understanding the importance & interdependencies of the team.
• Able to take responsibility for workload.
• Service orientated.
  
  

Who Is Vontier

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.