Senior IT Support Specialist

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
  
  

Who We Are

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Corporate IT Support Specialist to provide IT support to our growing team. IT support for a technology company is a big task and you are the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the user experience by contributing to longer-term projects and documentation efforts. You are comfortable problem solving with multiple operating systems and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You're a fast learner and great communicator who can support the IT needs of onsite and remote employees with varying technical backgrounds.

This is a great opportunity to join an exceptional, fast-paced, positive and technology driven organization.

The Role

• Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible.
• Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team.
• Answer IT related questions, provide advice and training to users.
• Maintain user training manuals and procedures.
• Log support requests for continued problem resolution and tracking.
• Maintain one-to-one contact with users throughout the lifecycle of an incident or request.
• Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.
  
  

Skills & Requirements

• Bachelor’s Degree in MIS, Computer Science or technical related field, required.
• CompTIA A+ and CompTIA Network+ certifications, preferred.
• Previous work experience in a corporate environment is preferred.
• Experience supporting Apple, Linux, Windows and BYOD environments.
• Experience supporting LAN/WAN networking and mobile computing environments.
• Strong knowledge of one or more in each category:
• SaaS platforms: G Suite, Zendesk, etc.
• SSO technologies: LDAP, AD, Okta, etc.
• Scripting languages: Bash, Python, etc.
• Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc.
• Extremely strong customer service, organizational, prioritization, multitasking and communication skills.
• A willingness to be flexible and adaptable to changing priorities and schedules.
• Be available for an On-Call rotational schedule that spans a week at a time.
• 6+ years of experience.
  

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
  
  

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
  
  

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.