Senior IT Technician

Overview

Job Title: IT Dialer TechnicianExperience: 5+ years

About Us:

Responsible for developing, embedding and managing the methods of working practices within the IT Support Team, including proactive IT support to end users to ensure that a high quality, professional IT service is provided to the company

We are a leading IT company in Kolkata, India. We are looking for a passionate and experienced IT Dialer Technician to join our team.

Responsibilities:

Install, configure, and maintain IT dialer software

Accountable and responsible for delivering day to day IT support to all users, and addressing ongoing or reoccurring issues impacting the service.

Troubleshoot and resolve technical issues with IT dialer software

Availablity 24*7 support over calls (if needed)

Provide technical support to users of IT dialer software

Stay up-to-date on the latest IT dialer software trends and technologies

Specifically for this role, you will be responsible for setting up and maintaining IT dialer software for international calls connecting to Telematics ELD Devices. You will also provide technical support to users of the IT dialer software for this specific purpose.

Qualifications:

5+ years of experience in IT dialer software

Strong understanding of IT dialer software installation, configuration, and maintenance

Experience in troubleshooting and resolving technical issues with IT dialer software

Experience with international calls Website Process and Telematics ELD Devices is a plus

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Benefits:

Competitive salary and benefits package

Opportunity to work on challenging and innovative projects

Collaborative and supportive work environment

Opportunities for professional development and growth

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Shift:

• Morning shift
• Rotational shift

Work Location: In person