Senior Software Engineer – Customer Solutions

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

As a Senior Software Engineer on our Customer Solutions team, you will leverage our Patient Experience Platform to support deeply customized use cases that enhance patient care. Your role will involve designing and implementing tailored solutions that meet specific client needs, ensuring seamless integration with existing systems and workflows.

What You'll Do

• Collaborate with clients and internal stakeholders to translate requirements into technical solutions.

• Design and develop customized applications and integrations to extend the capabilities of our Patient Experience Platform.

• Ensure solutions are scalable, maintainable, and adhere to software development best practices.

• Collaborate with cross-functional teams to prioritize tasks and maintain a healthy backlog of customer-related initiatives.

• Build and maintain long-term client relationships by delivering tailored solutions that meet both business and technical needs.

• Enhance alerting mechanisms to proactively identify and address potential issues, minimizing alert fatigue.

• Engage with the QA team to coordinate testing for infrastructure changes.

• Integrate SRE practices into the software development lifecycle.

• Stay up-to-date with healthcare technology trends and apply innovations to improve system performance and user experience.

• Provide technical leadership and mentorship to junior engineers on the team.

• Participate in client-facing meetings and provide insights into technical feasibility, risks, and trade-offs.

What You Have

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• 3+ years of professional software development experience.

• Proficiency in front-end technologies (e.g., TypeScript, React, Next.js).

• Experience with back-end programming languages, particularly Python & NodeJS.

• Familiarity with modern cloud platforms (Azure, AWS, GCP) and cloud-native architectures.

• Proficiency in CI/CD tools (e.g., GitHub Actions, Google Cloud Build) and version control (e.g., Git).

• Expertise in containerization and orchestration tools (e.g., Docker, Kubernetes).

• Experience implementing monitoring, logging, and tracing for cloud infrastructure components.

• Experience with on-call rotations and incident response in production environments.

• Strong leadership, communication, and collaboration skills.

• Commitment to product security, privacy, and data protection standards.

• Experience working directly with clients or customers to deliver technical solutions.

• Familiarity with integration platforms (e.g., APIs, Webhooks) and tools for interfacing with third-party systems in a healthcare context.

• Strong problem-solving skills and ability to adapt quickly to changing client requirements

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.