Senior Technical Support Engineer

Key Responsibilities:

• Conduct structured technical interviews remotely for mid-to-senior level support roles.
• Assess candidate capabilities in problem-solving, cloud technologies, SaaS platforms, databases, scripting, and real-world scenarios.
• Provide clear, objective evaluations and scoring based on interview performance.
• Offer hiring recommendations aligned with the role's technical and soft skill requirements.
• Maintain confidentiality and professionalism in all candidate interactions.

Required Qualifications:

• 8+ years of hands-on experience in Technical Support, DevOps, Cloud Infrastructure, or similar roles.
• Strong understanding of:
• Web technologies, APIs (REST, JSON, OAuth)
• Cloud platforms (AWS, Azure, or GCP)
• Web servers and databases (Apache, IIS, MySQL, PostgreSQL)
• Scripting (e.g., Python, Bash, PowerShell)
• Experience in troubleshooting, root cause analysis, and support operations.
• Prior interviewing or mentoring experience is a plus.
• Excellent communication skills with a fair and analytical mindset.

Nice to Have:

• Exposure to virtualization tools (Docker, Kubernetes)
• Certifications in ITIL, Azure, or AWS
• Familiarity with ticketing tools (Zendesk, Jira) and knowledge base systems