Area(s) of responsibility

• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
• Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
• Experience in ITSM, HRSD and Portal development and design
• Experience in tracking work items and reporting the progress to different stakeholders
• Experience in handling escalations from within the team as well as project stakeholders
• Know how to conduct requirement gathering for ServiceNow implementation
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User Trainings
• Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
• Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
• Expertise in designing ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Ability to work, lead and manage a global team
• Experience in project management and understanding of the contracts, etc. to lead the project delivery
• Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good English communications skill to communicate effectively with team members and customers
• Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
• Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
• Experience & Knowledge of Domain separation implementation
• Experience in Data segregation.