ServiceNow Business Analyst

Attend meetings workshops with ServiceNow customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all ServiceNow modules (IncidentProblemChangeCatalog Items System Integrations Custom Plugins, Platform architecture, performance analytics etc)
Convert validfeasible technical requirements into refined low level design to code ensuring that the design standards are not compromised
Keep evaluating new features functionalities of ServiceNow and work with Platform owner to incorporate them on our platform
Skills
Minimum 3+ years service now experience supporting the implementation, administration, configuration of the ServiceNow tool.
Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revision
ServiceNow Experience should include debugging and developing scripting in ServiceNow, tool configuration, design work, technical configuration, & deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the modification of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
Good communication skills & Understanding of ITIL frameworks
Create, refine, and maintain functional requirements/user stories/use cases and associated work youre doing process flows, test cases, etc. to meet development and stakeholder needs
Enhance initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with stakeholders. Work closely with the developer to assess the effort required and categorize/prioritize the demand accordingly

Ensure solution design for requests is aligned with platform design standards and best practices and documented accurately in the system. In case of any customization, obtain vital approvals in the Technical Governance connect and update the Technical Debt Register
Manage and / or complete the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments. Establish showback sessions for projects and large demand before launch.
Effective quality and time management, code review and checklist validation
Business Analyst is ultimately responsible for the overall outcomes of the demands, including success and failure. Defects to be tracked to measure outcomes.
Plays governance, advisory role, as well as SPOC for the identified products & portfolios to proactively find opportunities to enhance business value by using various features of the platform.
Ensure proactive reports for subscription usage, demand management effectiveness, are scheduled and sent out to the respective Product owners monthly. Documented roadmap must be shared and updated on an ongoing basis
Qualifications
Bachelors/Masters in Computer Science or minimum years of experience
ITIL Foundation Certified preferred
ServiceNow Certified Administrator preferred
Agile/Scrum certification would be an advantage preferred